December 2009

"We always come to Lucas because if there are any problems, the customer service is excellent"
Mr & Mrs Warby, High Wycome.

"The design and layout is excellent and the store is immaculate. All of the staff were very polite and said hello"
Mr Blue & son, Princes Risborough.

"Warehouse staff and delivery drivers were spot on. Salesman could not have been better, if we could fit anything else in our home we would definitely be back"
Mr Hitchen, Milton Keynes.

"We visited other stores but decided to come back to Lucas because the quality is better"
Mr & Mrs Matthews, Aylesbury.

"Lucas has got it just right! We have a positive feel about the store, and Elaine who we purchased from was brilliant"
Mr & Mrs Bond, Amersham.

"We had a lot of help from Sales Staff and they were very knowledgeable and did not pester us. They were there when we needed them, that was a big plus"
Mr & Mrs Sturges, Tring.

"The store is excellent and the Salesman was very helpful and nice. The coffee and mince pies are a good idea. Lucas is the only place to come "
Mr & Mrs King, High Wycombe.

"We have not been in the store for a while and found it much improved. We like the way it is more open and think the new Stressless area looks really good"
Mr & Mrs Horn, Aylesbury.

January 2010

"...there is a good selection and it is difficult to find a store like Lucas where there is so much to see. Lucas is much bigger than we thought it would be and laid out really well. No-one jumped on us but everyone was very friendly which put us at ease"
Mr & Mrs Hangard, Abbots Langley.

"We were assisted by Nigel who was very patient and should have been a marriage counsellor. The store is beautifully laid out"
Mr & Mrs Tann, Borehamwood.

"The store is excellent, I love the layout. All of the staff are so helpful and friendly, I think this is so important. We were impressed with the way Alex dealt with us, he was very polite and kept eye contact. There is such a difference from the other stores we have been to."
Mr & Mrs Jones, Aylesbury.

"I was absolutely amazed at the store, was not expecting anything like this. The coffee was well presented... and there was a good variety of choice and price. A very pleasant experience, will definately come again."
Mrs Edwards, Milton Keynes.

"Lucas is always our 1st port of call, there is a good choice and the staff are very friendly but not pushy. I had some very good help from Graham"
Mr & Mrs Stappard, Hemel Hempstead.

"The Children's Entertainer was great as it really helped us to concentrate while the children were amused"
Mr & Mrs Bacon, Aylesbury. 

"...it's worth travelling a bit further to get the service and the knowledge, the coffee is also very nice. The store is homely and welcoming with no sales pressure, people are around but don't follow you about."
Mr & Mrs Crow, Bedford.

"The store is absolutely perfect, do not fix what is not broken. We could spend a day here."
Mr & Mrs Davis, Buckingham.